Privacy Policy

1. What Information We Collect

We collect personal information only when it is necessary for us to do so. This includes:

• Contact details — name, email address, and phone number submitted through our contact form or provided during an initial enquiry.
• Service-related documents — pension statements, correspondence, and identification documents you share with us during the course of an engagement. These are handled as confidential client files.
• Website usage data — basic analytics data (page visits, referral sources) if you have consented to analytics cookies. We do not collect this data without your consent.
• Communications — records of email and phone correspondence relevant to a matter we handle on your behalf.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to enquiries and arranging initial consultations
• Carrying out the legal services you have engaged us to perform
• Communicating with you about the progress of a matter
• Complying with applicable Thai legal and regulatory requirements
• Improving the usability of our website (only where analytics cookies are accepted)

We do not use your personal information for marketing purposes. We do not send unsolicited communications. We do not sell or transfer your data to third parties for commercial purposes.

The legal basis for processing your data is either your consent (for website analytics), the performance of a contract or engagement (for service delivery), or our legitimate interest in responding to enquiries made to us.

3. Data Sharing

We do not share your personal information with third parties except in the following limited circumstances:

• On your behalf — when we contact a pension fund, government office, or other authority as part of services you have engaged us to provide, we share relevant information as necessary to carry out that work. We will always inform you of this before doing so.
• Legal obligation — where we are required by Thai law to disclose information to a competent authority.
• Service providers — we use a small number of technical service providers (such as web hosting and email) who process data on our behalf under appropriate agreements. These providers do not use your data for their own purposes.

4. Data Retention

Client files and engagement documents are retained for seven years following the close of a matter, in line with Thai legal professional standards. Contact form submissions that do not lead to an engagement are deleted within six months. Website analytics data is retained for twelve months.

You may request early deletion of your information in most circumstances. See Section 6 for how to exercise this right.

5. Data Security

We take the security of personal information seriously. Our measures include:

• Encrypted email communications for documents containing personal data
• Secure, access-controlled document storage
• Restricted access to client files within our team
• HTTPS encryption on our website
• Regular review of our data handling practices

In the event of a data breach that poses a risk to your rights, we will notify you without undue delay and take steps to limit harm.

6. Cookies

Our website uses cookies. Essential cookies are required for the site to function. Optional analytics and preference cookies are used only with your consent. You can review and update your cookie preferences at any time through our Cookie Policy page.

7. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may request correction of inaccurate or incomplete data.
• Right to erasure — you may request deletion of your data in certain circumstances.
• Right to data portability — you may request your data in a commonly used format.
• Right to object — you may object to processing based on legitimate interest.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may raise a complaint with the Personal Data Protection Committee of Thailand.

8. Third-Party Links

Our website may occasionally contain links to external websites. Sukha Counsel is not responsible for the privacy practices of those sites. We encourage you to read their privacy policies separately.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from anyone under 18 years of age. If you believe we have inadvertently received data from a minor, please contact us so we can delete it.

10. Policy Updates

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or services after a change constitutes acceptance of the updated terms.

11. Contact

For all data-related enquiries, please contact: